Executive Summary Ashesi University College (AUC) is a Ghanaian private tertiary institution which began academic operations in 2002. In 2011, AUC moved to its own permanent campus in Berekuso from its rented premises in Accra. Over the course of AUC’s two year stay in its new campus, there have been frequent reports of user dissatisfaction with some facilities located within the academic and hostel (residence hall) settings. Inquiries into the activities of the Operations department revealed inefficient processes involved with the maintenance of academic and hostel facilities. This project was therefore conducted in response to these challenges. The aim of the project was to identify the challenges and deficiencies in AUC’s maintenance system and to develop and recommend solutions to improve upon the system. This goal was attained by conducting interviews on relevant authorities and personnel involved in the maintenance system, and by carrying out an extensive research on the student population to identify their specific concerns and satisfaction levels with AUC facilities. Consequently, a maintenance plan was developed for use by the maintenance departments and students (primary users). The developed maintenance plan will among other things, address poor response rates of repair personnel and improve users’ experience with AUC facilities.
